Mrs D and I are wont to spend a few bob on organised holiday travel and yesterday, with an eye to the soft EUR, rang up about a tour that caught our fancy. "Have you ever travelled with us before?" asked the operative. Too bloody right we have, check how much £££ you've taken off us over the past several years.
"Oh, we've moved to a new computer system and it's lost our customer records."
WTF? Lists of personal details like that are the lifeblood of such firms, and change hands for serious money. At the very least, they'll be scrabbling to retrieve their data from some deep archive, or boot up the old system again, with days of really inefficient working and lost opportunities in the meantime. At worst, they're buggered.
I have been inclined to hold up (e.g.) airline booking systems as an example of how superior private enterprise software projects are compared to the NHS etc; though we all know the private sector is capable of monstrous cock-ups too. But for a travel firm to be deprived of its customer records?! Sheesh. This is 2015: they have put themselves in the hands of morons.