Tuesday, 4 March 2008
Remember the Postal strike ?
One of the consequences of last summer's postal strike was an agreement on working practices with postal workers.
The early start time of postal workers was moved to a later start in the morning and all mail deliveries arrive at sorting offices later than previously. Postal staff have to sort all mail and deal with incorrect items and packages before commencing their rounds. Most offices have had to or will have to cut staff while the size of mail rounds, if anything, actually increases due to more domestic housing being built.
One consequence of this that I haven't seen reported is that the priority premium service , the guaranteed 9 am delivery package, has very little chance of being delivered before 9 am as either the packet does not arrive to be delivered from the office or the postal workers are forbidden from leaving to begin mail deliveries until ..... 9 am !
Seeing as this is a very very lucrative GUARANTEED service whose starting cost is £9.40 for a letter that should in theory be arriving the same time as a 1st class letter costing just 34p, it is a wonder that Royal mail have not changed the conditions or moved it to 10.30 am.
Postcom will attack them over this as it is the flagship service and one of their previous 99% successfully met key performance targets.
Anecdotaly canny Ebayers are using this service, checking the delivery time online , and then receiving a full refund when the item is delivered past 9 am, effectively getting a FREE service that would cost some £20 - £40 from a courier.
Allan Leighton answers on a postcard please...or maybe a 9 am special ?
Posted by CityUnslicker