I am just coming to the end of almost exactly a year's worth of resolving a family probate claim, which I tackled myself - seeing as how I reckon I can read & understand a form written in English ... and the solicitors candidly told us they'd inevitably be asking us to do almost all the legwork anyway.
Forms? Check the HMRC website! Heaven help anyone who finds themselves dealing with some of the really complicated trust, and overseas-related, stuff. Should these things take so long? Well of course I know that a year isn't remotely unusual, so I can't and won't complain, trying though it is. Inevitably these days, you find yourself dealing with a load of bots of greater or lesser "intelligence" - and sometimes real people too, ditto. My dealings with various institutions (approx 20) have caused me to take names along the way; and so here are the top- and bottom-placing organisations on this sample of (let it be stressed) just one full process.
Bottom: Guide Dogs for the Blind Association, who were recipients of a legacy in the Will.
I had read that this organisation has more money than it knows what to do with. Well, it felt like that: and now it has more - and its delay between being asked for banking details and supplying them; & receiving the money and acknowledging receipt, were quite egregious. Bear in mind that several other charities were also in the picture on exactly the same starting-timetable, so there's a comparison to be made. (Quickest off the mark - which is entirely appropriate from every perspective - and very courteous with it, was British Red Cross, BTW).
Top: Barclays Bank.
Unfailingly prompt, competent, and in the early days actually quite ingenious in finding ways to make things go more smoothly, from a rather messy starting-point. And pleasant, with it. Thank you, Barclays.
These things are possible!